Refund policy

We stand by the quality of our products. If you receive an item that doesn’t meet your expectations , we will gladly accept the return and provide a replacement at no additional cost.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.


To start a return, you can contact us at xrd@crystal-scientific.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.