Shipping policy
Processing Times
All orders are processed within 1–2 business days (Monday–Friday, excluding UK public holidays). Orders placed after 12:00 PM GMT/BST may be processed the following business day. You will receive an order confirmation email upon placement and a dispatch notification with tracking details once your order has shipped.
Shipping Zones & Rates
We ship worldwide via FedEx. The following flat-rate shipping charges apply at checkout:
| Zone | Countries | Carrier & Service | Cost | Est. Delivery |
|---|---|---|---|---|
| United Kingdom | UK mainland & islands | FedEx Express | £10.00 | 1–2 business days |
| European Union | 27 EU member states | FedEx International Priority | £25.00 | 3–5 business days |
| International | US, Canada, Australia, Japan & 10 others | FedEx International Priority | £50.00 | 5–10 business days |
Delivery estimates are from the date of dispatch and are indicative only. Delays may occur due to customs clearance, carrier capacity, or circumstances beyond our control.
Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your FedEx tracking number. You can track your shipment in real time at fedex.com/tracking. If you have not received tracking information within 2 business days of your order confirmation, please contact us.
Customs, Duties & Import Taxes
EU & International orders: Crystal Scientific ships on a Delivered Duty Unpaid (DDU) basis. This means that any applicable customs duties, import taxes, or VAT levied by the destination country are the responsibility of the recipient. These charges are not included in our shipping fee and are determined by your local customs authority.
We recommend checking your country's import regulations before placing an order. Crystal Scientific is not responsible for delays caused by customs clearance processes.
Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. We will work with FedEx to investigate and resolve the issue as quickly as possible. Please retain all original packaging, as this may be required for a carrier claim.
Contact
For shipping enquiries, please contact us at xrd@crystalscientific.co.uk or via our website contact form.